Privacy Policy

Last updated: 14 March 2026

ItsYourVan (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal
data in a transparent and lawful manner. This Privacy Policy explains how we collect, use, store,
and protect your personal data when you use our website, contact us, or book our delivery and
collection services.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and
applicable Irish data protection law.

1. Who We Are

Business name: ItsYourVan
Email: info@itsyourvan.ie
Phone: +353 85 196 9514
Address: Ballymount, Dublin 12

If you have any questions about this Privacy Policy or how we handle your personal data, please
contact us using the details above.

2. What Personal Data We Collect

Enquiry and Contact Data

When you contact us through our website, email, or contact form, we may collect:

  • Your name
  • Your email address
  • Your phone number
  • The contents of your message

Delivery and Collection Data

When you request a delivery or collection service, we may collect:

  • Your name
  • Your phone number
  • Your Eircode

Website Usage Data

We use Google Analytics 4 (GA4) to help us understand how visitors use our website. This may
collect information such as pages visited, approximate location, device/browser information,
interactions on the website, and general traffic data.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to your enquiries and messages
  • To arrange and manage delivery or collection services
  • To communicate with you regarding your booking or request
  • To improve our website, services, and user experience
  • To maintain website security and prevent misuse
  • To comply with legal obligations where applicable

4. Legal Bases for Processing

Under GDPR, we rely on the following legal bases for processing your personal data:

  • Performance of a contract: where processing is necessary to provide a delivery
    or collection service you have requested.
  • Pre-contractual steps: where you contact us to request information or obtain a
    quote before booking a service.
  • Legitimate interests: where it is necessary for us to respond to enquiries,
    manage our business, improve our services, and operate our website securely, provided your
    rights do not override those interests.
  • Consent: where required, such as for non-essential cookies or analytics tools.
    Where we rely on consent, you may withdraw it at any time.
  • Legal obligation: where we are required to keep or disclose information to
    comply with applicable law.

5. Google Analytics 4

We use Google Analytics 4 (“GA4”) to measure website traffic and better understand how users
interact with our website. GA4 may use cookies or similar technologies to collect information
about your use of the website.

We use GA4 only where permitted by law and, where required, only after you have provided consent
through our cookie banner or cookie consent tool.

Google may process analytics data on our behalf as a service provider. We recommend that users
review Google’s own privacy information for more details about how Google handles data.

6. Cookies

Our website may use cookies and similar technologies. Some cookies are strictly necessary for the
operation of the website, while others, including analytics cookies, help us understand website
performance and improve user experience.

Where legally required, non-essential cookies will only be set after you provide your consent.
You can change or withdraw your cookie preferences at any time through our cookie settings tool,
if available, or through your browser settings.

7. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purposes for which it was collected,
including to satisfy legal, accounting, operational, or reporting requirements.

  • Enquiry data: typically retained for up to 12 months after the last contact
  • Delivery or collection data: retained for as long as necessary to provide the service and handle related follow-up
  • Analytics data: retained in accordance with our Google Analytics settings

We may retain data for longer where necessary to establish, exercise, or defend legal claims, or
where required by law.

8. Who We Share Your Data With

We do not sell your personal data.

We may share your personal data with trusted third parties where necessary, including:

  • Website hosting providers
  • Email service providers
  • Google Analytics / Google as our analytics provider
  • IT or website support providers
  • Professional advisers or authorities where required by law

Any third parties acting on our behalf are expected to process personal data only where necessary
and in a secure and lawful manner.

9. International Data Transfers

Some of our service providers, including Google, may process personal data outside the European
Economic Area (EEA). Where this happens, we take reasonable steps to ensure that appropriate
safeguards are in place, such as the use of approved contractual protections or reliance on other
lawful transfer mechanisms where available.

10. Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete personal data
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to certain types of processing
  • Request data portability where applicable
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with a supervisory authority

To exercise any of your rights, please contact us using the details provided above.

11. Complaints

If you believe your personal data has been handled unlawfully, you have the right to lodge a
complaint with the Irish Data Protection Commission:

Data Protection Commission
Website: www.dataprotection.ie

12. Data Security

We take appropriate technical and organisational measures to protect your personal data against
unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission
over the internet or electronic storage is completely secure, and we cannot guarantee absolute
security.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy
practices, content, or security of those external websites. We encourage you to review their
privacy policies before providing any personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our
services, or our data practices. Any updates will be posted on this page together with the updated
revision date.